Now I’m looking for a new executive opportunity with a company poised for solid growth and performance.

COMPANY	POSITION HELD	DATES WORKED
Charter Communications	(Confidential)	3/2006 - 3/2007

SCHOOL	MAJOR	YEAR	DEGREE
University of Kentucky	Political Science	1978	Bachelor Degree

Highlights:

Companies I like:

One that is poised for significant growth.

P&L responsibilities
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Software Implementation
Requirements Analysis & Specification
Leadership

• Call Center Director
• Vice President Customer care
• General Manager Call Center

• 14 years successful Customer Service Operations Management • Team building/motivation/supervision • Experienced with call center technology, IVR, WFM, CTI, CRM • Staff development and training • Customer care and service improvement • Call metrics enhancement • Revenue production increase • Strategic planning • Productivity and efficiency increase • P&L management and cost controls