Description
✓ 15+ years of Property Operations, Staff Training / Development, Project Management, General Management, Client Services, and Guest Management experience with a proven track record of success. ✓ Demonstrated the ability to manage multiple large properties without compromise of quality or productivity; extensive experience in successful ground-up opening, re-opening and reorganization. ✓ As the General Manager for the Executive Hotel Pacific Hotel effectively managed 153 guest rooms / suites; improving operational procedures and profits by increasing occupancy 8.29% resulting in a 16% revenue gain. ✓ Mastery of high-energy motivation and building loyal teams; skilled in recruiting, hiring, training, evaluating, and managing personnel. ✓ Maintained above standard customer / client service levels that are recognized at the regional level. ✓ Through expert customer service procedures obtained business accounts that generated significant sales revenue and referrals. ✓ Exceptional interpersonal and communication skills with proficiency to promote confidence and build and maintain strategic business/client relationships, while interfacing positively with people of diverse backgrounds. ✓ Proven ability to be proactively accessible and responsive to all customers, using a variety of methods, including physical availability on the floor. PROFESSIONAL SUMMARY Skilled General Manager and Property Management professional leveraging 15+ years experience in managing large properties; hands on manager and critical thinker who can learn quickly, develop expertise, and produce immediate contributions in systems, analysis, and business operations; prepared to apply solid background in operations management toward driving domestic business growth. Maintain a vast wealth of knowledge in many areas including, guest, property, vendor, and retention management. Highly proficient in training and training development, infrastructure implementation, sales/sales support. Empowered and highly motivated individual, results oriented and extremely organized, excellent communication, relationship-building skills and a team player with a desire to succeed. KEY SKILLS & AREAS OF EXPERIENCE RELATIONSHIP / TEAM BUILDING: Dedicated, innovative and self-motivated team player/builder; pro-active in taking tasks and ensuring staff works together efficiently. ➢ Client & Guest Relationship Management ➢ Property Management ➢ Process & Productivity Improvement ➢ Functions Planning & Management ➢ Guest Relations ➢ Executive & Administrative SupportCAREER EXPERIENCE
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