Description
A seasoned professional with over 9 years experience in Retail Store Operations Business Development Retailing Strategy Planning Training/ Development Manpower Management. Present Assignment is with Air Plaza Retail Holdings Pvt. Ltd. (Vishal Mega Mart) As a Department Manager-FMCG (Fmcg Manager). CAREER HIGHLIGHTS 1. July 2013 to till date with Air Plaza Retail Holdings Pvt Ltd as a Department Manager-FMCG. PresentRESPONSIBILITIES * Managing the activities of 15000 Sqft. areas at Vishal Megamart, Narela & Sirsa Store. Leading a team of 15 employees including sales & other functional departments. * To forecast & plan the stock/ volume level for achieving the store targets & optimizes age of inventory. * Monitor the service levels to the Customers and follow up so as to get 100% customer satisfaction. * Planning for achieving budgeted Sales, Increase Gross Margins and Top Line & Bottom Line. * Ensure proper productivity among Staff by providing required environment for growth and good working culture. * Effective control on Pilferage /Shrinkage, and implementation of systems to control it. * Upkeep of Store ambience through ensuring staff discipline (Uniform, Punctuality, Presentation), Best Housekeeping standards and proper handling of customer complaints. * Maximize customer conversion by means of Best customer service practices, Increase Walk-Ins by local marketing activities and Create & Maintain a Brand Image of Store & Company. * Effective management of Back Office function. * Implementation of Operations SOP and ensure adherence by means of regular Audits & Reviews to meet desired standards * Implementation of measures to control & minimize the operating cost of store. * Space Management by means of category/ subcategory allocation wrt sales generated, stock capacity and seasons. * Ensure effective Visual Merchandising through clear communication by various methods. * Liaison with various Govt. Bodies for Permission & Licenses required for smooth operations of the store. * Responsible for entire Store Operations, Cash management, HR Management, MIS and achieving Sales Targets. 1. MAY -2011 TO JULY 2013 WITH ALCHEMIST FOOD LTD (REPUBLIC OF CHICKEN) AS STORE MANAGER. RESPONSIBILITIES * Meticulously build up a loyal & committed customer base through highest service standards. * Accountable & responsible for the store as an individual profit centre head. * To device methods & plans to increase the sales & to meet sales targets set by the company. * Maximize profitability by driving sales, competition & price benchmarking, training & development of store staff. * To supervise store staff & daily operations of the store. * In store marketing & visual merchandise, customer relation * MIS reporting & analysis of the same. * To manage inventory level in the store & to ensure correct stocks are maintained in the departments.
Accomplishments
Highlights:
Keywords
