Focus Area: Pursuing managerial and leadership role in the technology sphere of Product Solution Engineering, Project Management and Consulting Service engagement with an organisation of repute. Professional synopsis: A Customer facing Technical professional with strong sense of Software Product Development, Project Management and Consulting Service business • Over 16 years of IT experience in Product Development, Project Management, Solution Delivery, Account Management and Customer Service. • In depth experience over all the phases of Product Development –Ideation to Release ensuring UX, Technology, Infra pre-requisites, Licensing model, competitive advantage, time-to-market and ROI to sustainable Customer Support and Maintenance business. • Proficient in Customer and Client handling with honed business strategy to ease Opportunity closing, Commercials and Customer retention with repeat business. • A Microsoft Certified Solution Developer –MCSD, CRM Specialist, PMP trained Project Manager, and Agile certified Scrum master with expertise in spearheading entire Product life-cycle in cross technology platforms from discovery to release ensuring quality, delivery and Client satisfaction. • Expert in various domains such as CRM, ALM, Integration platform while experienced in the verticals of Telecom, BPO Consulting, Finance, Insurance, Non-Profits and E-commerce. • Spent over 6 years in bay area, California, and 9 years in India in leading Development, Sales Engineering, Solutions and Technical Support Teams in successful implementation of large enterprise to medium size Solution and release of enterprise Products in the field of CRM, ALM and Integrated ALM. • Proficient in Team building and managing mid-sized ODCs. • Competent with latest technologies in translating complex business problems into customer solutions together with Strategy, Opportunity identification, Requirement Analysis, SOW and Estimation within budget. • Proficient with the management of Solution Consulting, Projects and Service Delivery both in onsite and offshore delivery model. Core Competencies: Product Development CRM ALM Cross-Tool-Integration Project Management Solution Architect Delivery Management Team building BPO & Consulting

Highlights:

• CRM
• ALM
• Solution Integration
• Project Manager
• Product Manager
• SQL
• .net
• Agile
• Integrate
• Asset Liability Management
• Training
• Customer Relationship Management
• Data Migration
• Management
• Ncp