Summary * 13 years in administration and office support work assisting the Division Chief of Fleet Management Division. * Committed to ensuring adherence to quality standards, meeting project deadlines, and resolving errors or problems. * Proficient in Microsoft Word, Excel, PowerPoint, and Outlook Professional Administrative Work Experience: City of Baltimore, Department of General Services Office Supervisor 2002 - Present * Supervise administrative staff and oversee the administrative management and operations of the office * Manage staff schedules, assign and review work * Assess workflow/productivity, analyze and organize work processes and procedures, review work processes and identify inefficiencies and recommend improvements * Coordinate and manage emissions testing program for City vehicles maintain a log to track vehicles that are non-compliant, and monitor and recommend strategy for accountability * Input data from emissions certificates, notify agencies of emissions due dates, overdue and suspensions contact MVA for clarification on emissions status, and research vehicle data for emissions notices * Collaborate with MVA to reduce fines and tag suspensions for non-compliance with emissions tests procedures for Fleet Management Division * Provide administrative support for executive level staff * Review, analyze, track and follow-up on project deadlines and reports * Respond to and coordinate correspondence, organize meetings and prepare minutes, collect and compile data, maintain appointment schedules * Coordinate and monitor administrative/special projects, interview applicants, approve and sign administrative leave, create Work Orders for service repairs, manage files, customer service assistance * Procure office supplies, computer equipment and office furniture, process and coordinate requisitions in CitiBuy, approve all shipments, research quotes on office supplies and computer equipment, resolve customer complaints using oral and written communication * Coordinate telephone repair requests for agency United Way of Central Maryland Loaned Executive September 2016 - February 2017 * Attended orientation/trainings and meetings designed to provide necessary tools for success * Obtained agency account and strive for 100% employee participation * Provided progress reports, updates for accounts and campaign results to various agencies * Met with coordinators to develop quality campaigns with support of the Director * Assisted in planning agendas and making arrangements for employee meetings * Delivered materials to accounts and collected money raised * Processed pledges accurately and in a timely manner * Promoted the use of appropriate campaign tools and proven campaign techniques * Met regularly with campaign professional staff to review progress * Provided coordinators with information specific to their account

Highlights:

• Administrative Support
• Complaints
• Customer Service
• Fleet Management
• Management
• Microsoft
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word