SUMMARY Degreed professional with over 10 years of experience in manufacturing and utility processes. A driven-analytic capable of resolving complex problems across a variety of platforms at the same time manage projects to completion, excellent relationship builder whose customer focused internally and externally. Skilled in standard contract review with attention to detail Experienced in managing bargaining and non-bargaining employees with strong leadership and decision making skills. Trained in multiple software and operating programs including: Excel, Outlook, Access, One Note, Epicor, Wesroc, ACD, Centrex, Cisco and PBX systems.

Highlights:

• MSOffice
• Epicor
• Vantage
• Wesroc
• Engineered Systems
• Inside Sales
• Management
• Purchasing
• Sales
• ACD
• Automatic Call Distribution
• Account Management
• Complaints
• Root Cause Analysis
• Customer Service
• ANSI
• Ansi (Am Natl Stds Inst)
• Best Practices