Description
Rapid response to network problems, strong customer service focus, tireless problem tracking, powerful and logical troubleshooting capabilities.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | (Confidential) | 4/2004 - Present |
| (Confidential) | (Confidential) | 6/1998 - Present |
| Racal DataCom | (Confidential) | 8/1995 - 6/1998 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Central Michigan University | Computer Science | 1992 | Bachelor Degree |
Social Media
| TYPE | TITLE | URL | DESCRIPTION |
|---|---|---|---|
| Website | media url | Great search engine to find info, definitions, warnings, how-to information and about anything else you wish to find out about. | |
| Website | C/NET News | media url | Technical news outlet. |
Accomplishments
Highlights:
98% problem resolution rate without escalation to higher tech support.Companies I like:
Job Skills
Keywords
Responsibilities
Rapid network problem response and providing techical support for customers and field engineers.
