Enthusiastic and committed information-systems professional with 16 years of progressively responsible experience in development, installation and operations of IT hardware, software and networks. Proficient at adapting enterprise systems to achieve corporate objectives and provide optimal service to customers. Strong interpersonal, technical, and communication skills. Adept at customer support and at management, training, and mentoring of staff. Demonstrated ability to achieve objectives, make deadlines and meet performance standards in difficult situations. Proficient at working with little to no supervision and at collaborating as part of a team.

Highlights:

• helpdesk
• Microsoft office
• operations
• Customer Service
• Active directory
• IT Systems Analysis
• Technical Support
• Hardware and Software Installation
• Pc
• Personal Computer