I am an experienced supervisor who has over 12 years managing within two healthcare departments, Member and Pharmacy Services. Total staff consisted of twenty-eight employees. Responsibilities consisted of training and development, telephone monitoring, administrative functions such as performance improvement plans and performance appraisals. Handled conflict resolutions and escalation processes timely and etc.

Highlights:

• Philadelphia
• Avaya
• precertification
• Department of Labor
• Medical Terminology
• mom