PROFESSIONAL SUMMARY A customer-focused, results-driven technologist and business visionary with more than 20 years of experience, with a dynamic management career with leadership, vendor relationship building, problem-solving, planning, team building, defining roles, responsibilities, project management skills. I have a positive can-do nature with a smile. I have been the resident go-to person and resident expert for analysis and solutions in all of the organizations I had the pleasure working for. Recruiting, developing, motivating and retaining diverse staff, structuring teams that deliver results and savings. Administer and support business-critical, multi-platform, Mobile, Wireless, LAN, MAN, WAN, VPN, SAN, NAS, Cluster, Cloud, technology & environments. I managed comprehensive Help desk services for diverse leading clients. I have a solid background in managing large-scale network integrations, Microsoft server migrations, wireless, security network infrastructure & connectivity projects. I am Fluent in Spanish and Portuguese.

Highlights:

• Applications
• Call Center
• Cisco
• Citrix
• Clusters
• Crystal Reports
• Data Migration
• Dell