Description
COVER LETTER: Dear Hiring Manager: I am writing to express my interest in your current opening for a Senior Customer Success Manager. With 15+ years of management experience, a broad mix of knowledge and skills, and documented successes through collaboration throughout organizations, I can contribute immediately and measurably to your priority customer experience initiatives. My background includes Account Executive- Customer For Life, Implementation Project Manager, Operations Manager, Project Manager, and other leadership positions within environments ranging from small-scale to large (e.g. Cisco Systems). Throughout my career, I have had two driving forces that have been continuous in all situations: (1) a passion for creating the ultimate customer experience, and (2) a dedication to process improvement and the development of process-centric cultures. To these ends, I have trained, mentored, and enabled customers, secured customer references and established customer health baseline as part of strategic account management. I have been successful in bringing disparate groups together for common goals, and instituting the processes that enable staff to do their jobs more thoroughly, which has translated into positive sales and customer outcomes. Success stories that illustrate these types of achievements and key contributions include: * As an Account Executive, Customer For Life, I successfully manage 20+ tier one accounts and maximize adoption of the platform and solutions to ensure customer value is realized. * As an Operations Manager, I served as the key catalyst for implementing a new Centralized Engagement Model that was highly popular with Sales and Services teams, led to significant cost savings, and enabled us to capture larger, more complex deals that ranged up to $400M. * As a Project Manager, I unified a number of groups through a process standardization initiative and received a "Keys to Success" award that is only given to 1% of employees in a 3,500+ organization. My r�sum� contains additional details regarding my career accomplishments. I would welcome an opportunity for a personal interview to discuss your organization's needs and the performance you can expect from me. Thank you in advance for your time and consideration. Sincerely, Christine Farlin
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