10+ years of experience leading teams of 20-200 staff members. 4 years of invoicing/billing. 3 years leading the roll out of new campaigns for both inbound and outbound calls. 6 years of interview and hiring new employees as well as training. 5 years of approving payroll, PTO and shift schedules. Motivated under performing teams, increasing quality by 15-20%. An eye for developing talent with 10% of direct reports being promoted. 250+ hours of training employees on new projects. 10+ hours per week on coaching and mentoring. 300 hours of relationship building and maintenance with clients.

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