Goal directed professional with extensive experience in Operations, Business and Staff development.

COMPANY	POSITION HELD	DATES WORKED
Burnside Consulting	(Confidential)	12/2005 - 6/2007
Ace Hardware Corporation	(Confidential)	10/1997 - 1/2005
Pitney Bowes Management Services	(Confidential)	8/1995 - 10/1997
Joint Commission on Accreditation of Healthcare Organizations	(Confidential)	6/1992 - 8/1995
Fine Line Copycenter	(Confidential)	5/1986 - 6/1992

SCHOOL	MAJOR	YEAR	DEGREE
Northern Illinois University	Industry and Technology/Graphic Arts	1976	Bachelor Degree

Highlights:

Demonstrated capacity for meeting business goals with efficient use of limited budgets and resources and creating sustainable growth by focusing on customers. Expertise in devising and implementing continuous improvements in service quality, productivity, teamwork and profitability. Excellent trainer and staff developer.

Companies I like:

R.R. Donnelly Officemax Staples Office Depot Ikon

Business Development
Design Organizational Process
Technology Solutions
Sales Support
Leadership

• Operations Manager
• Process Improvement
• Change Management
• Business Development
• Staff Training and Development
• Customer Relationship Management

Created and implemented formal traffic/scheduling work flow system, significantly improving productivity and reducing duplication of effort. Saved over $75K annually in outside vendor expenses through conception and implementation of in-house digital photography and large format digital output unit.