 Experienced project manager with over 12 years of leading all phases of diverse technology projects; ITIL foundations credentials; degree in CIS; and nine years of network operations and implementation experience.  Operations Leader; plan and manage multimillion-dollar network upgrade & support projects aligning technology solutions to drive process improvements, performance improvements and bottom-line gains.  Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.  Skilled in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.

Highlights:

• Project Management
• ITIL
• Escalation Management
• Enterprise Implementations
• Requirements Analysis
• Vendor Management