Description
Capable, cross-functional Business Analyst lead and/or CSM with excellent interpersonal and communication skills seeking a position in an agile, team-oriented environment in order to continue my professional growth and utilization of interpersonal, technical and organizational skills.
Accomplishments
Highlights:
Currently (May, 2011 to Present): BA / BSA: Empower Production Support Team, Capital One: • Organize and present full Life Cycle depiction of Loan Documents upload and ingestion for core business servicing requirement. Develop “as is” and “to be” scenarios resulting in multiple Agile Research and Delivery Team stories. • First response for level 3 Incidents, usually involving “Stuck” loans requiring immediate data fixes and/or User work-arounds to satisfy internal and external Customers. • Create Agile-based Stories for Delivery Teams, from deep-dive Incident research. • Organize immediate meetings between development and level 2 Support as needed to clearly define the issue and action to be taken. • Build, submit and follow-up Change Requests related to Production Incidents. • Close Incidents upon verifying fix is in, and/or Close Incidents as related Backlog Stories are built.Companies I like:
Wyeth, Astrazeneca, Glaxo, Pfizer, Comcast, JP Morgan Chase, Barclay card, BofA
Job Skills
Keywords
Responsibilities
My current BAU activities are to gather Systems / Application Information, document the Life Cycle of these Systems, and illustrate pain points and anticipated areas of growth. My MSFT .NET and SQL skills have enabled me to troubleshoot issues and provide solutions. I work with 3rd Party Vendor Software as well as various Subject Matter Experts across Teams to formulate
Big Picture Strategies. I also write the Research and/or Delivery Team Stories. The value-added
Is my ownership of:
• the technical research behind the Project
• the relationships built to discover the issues / needs to arrive at the solutions
• and the ability to scope out Stories for Development
