SUMMARY VoIP Service Implementation, Broadband Service Activation, Project Coordination, Project Management, and Order Management professional with a reputation for building cross-functional teams focused on achieving revenue goals, delivering projects on time and committed to providing an atmosphere of exceptional employee morale and impeccable customer service. Able to manage individuals, departments and organizations. Demonstrated ability to work effectively with all levels of employees and customers. Superior communication and presentation skills, with a proven ability to diffuse highly charged situations. KNOWLEDGE, SKILLS & ABILITIES * VoIP Phone (Polycom, Yealink, GrandStream) Activation, Training and Troubleshooting * Broadsoft * Customer Service * Project Management * Performance Management * Conflict Management * Corrective Action Management *Team Building Training * Mentoring * Public Speaking * Budgeting * Outlook * Word * Excel * PowerPoint * Visio

Highlights:

• Broadsoft
• Accounting
• Budgeting
• Customer Service
• Order Entry
• Training
• Management
• Microsoft Excel