Fast learner and with eceptionals skills resourceful,creative and loyal

SCHOOL	MAJOR	YEAR	DEGREE
Overland High School	Required	1989	High School/GED Degree

Highlights:

Jessica A. Williams 18195 E. Ohio Ave. 104 Aurora, CO 80017 303-751-5747 SUMMARY OF QUALIFICATIONS: Twelve years experience with computers. Performed accounting, word processing and data entry functions using various software programs. Accessed various data through on-line computers. Reconciled customer accounts. Strong and diverse knowledge of office procedures and operations. Strong communication skills refined by corresponding with various clientele and sales personnel. Ability to work independently, take direction, fit in and work well with people at all levels. EXPERIENCE: Customer Service October 2006 to June 2007 NBSTSA – Littleton, CO Managed incoming customer service calls. Explained board certification applications process, medical certifications and membership. Processed certificates for approved applicants and embossed cards for board certified clients. Processed incoming daily mail. Property Supervisor April 2005 to August 2006 SKM Management-Denver, CO Performed Accounts Receivable and Accounts Payable functions. Transferred funds between commercial bank accounts. Processed payroll and payroll checks for apartment complex employees and contractors. Reviewed leasing paper work and taxes. Processed eviction notifications and legal forms for the courts. Communicated with tenants to resolve complaints. Processed security deposits after move-outs. Worked with managers on a daily basis for purchase order approval, vacations and time off. Non Agency Funder March 2003 to June 2003 Pulte Mortgage LLC.-Englewood, CO Reconciled loan pay-offs for third party loans. Processed the pay-offs for the sale of a loan to another mortgage lender. Processed agent and brokers profit and loss statements. EXPERIENCE (cont. from pg. 1) Customer Care Representative Oct. 2000 to July 2002 Nextel Communications-Englewood, CO Performed lead tech support duties for help desk to mobile communication customers. Consulted telecommunication clients on selection of phone equipment and wireless phone plans. Reviewed and resolved customer account discrepancies. Administrative Assistant June 1999 to Oct. 2000 Olingers Crown Hill Cemetery & Mortuary-Denver, CO Performed Accounts Receivable duties including data entry, billings and reconciliation. Performed customer relations and counseling for funeral arrangements. Office Administrator/General Office July 1989 to Jan. 1999 MicroCenter Computers, Inc.-Denver, CO Performed various administrative duties including data entry for accounting program and account billing. Assessed office and retail needs. Filled inventory replacement orders. Answered multi-line telephone system. Directed customers to appropriate contacts and departments. Coordinated and scheduled service crews. EDUCATION: • Six weeks of intensive training in wireless communication Oct. 2000 • Mountain State Travel Training Institute Sept. 1992 Completed extensive studies in domestic/international reservations and ticketing, geography, reference material sales, cars hotel and cruise sales. COMPUTER OPERATIONS EXPERIENCE: Microsoft Office, Microsoft Excel, Microsoft Word, QuickBooks Pro, Champion Accounting, Power Point, Lotus 123. Jessica A. Williams 18195 E. Ohio Ave 104 Aurora, CO 80017 303-751-5747 SUMMARY OF QUALIFICATIONS: Twelve years experience with computers. Performed accounting, word processing and data entry functions using various software programs. Accessed various data through on-line computers. Reconciled customer accounts. Strong and diverse knowledge of office procedures and operations. Strong communication skills refined by corresponding with various clientele and sales personnel. Ability to work independently, take direction, fit in and work well with people at all levels. EXPERIENCE: Property Supervisor April 2005 to August 2006 SKM Management-Denver, CO Performed Accounts Receivable and Accounts Payable functions. Transferred funds between commercial bank accounts. Processed payroll and payroll checks for apartment complex employees and contractors. Reviewed leasing paper work and taxes. Processed eviction notifications and legal forms for the courts. Communicated with tenants to resolve complaints. Processed security deposits after move-outs. Worked with managers on a daily basis for purchase order approval, vacations and time off. Administrative Assistant June 1999 to Oct. 2000 Olingers Crown Hill Cemetery & Mortuary-Denver, CO Performed Accounts Receivable duties including data entry, billings and reconciliation. Performed customer relations and counseling for funeral arrangements. EXPERIENCE (cont. from pg. 1) Office Administrator/General Office July 1989 to Jan. 1999 MicroCenter Computers, Inc.-Denver, CO Performed various administrative duties including data entry for accounting program and account billing. Assessed office and retail needs. Filled inventory replacement orders. Answered multi-line telephone system. Directed customers to appropriate contacts and departments. Coordinated and scheduled service crews. Customer Service October 2006 to Present NBSTSA – Littleton, CO Managed incoming customer service calls. Explained board certification applications process, medical certifications and membership. Processed certificates for approved applicants and embossed cards for board certified clients. Processed incoming daily mail. Non Agency Funder March 2003 to June 2003 Pulte Mortgage LLC.-Englewood, CO Reconciled loan pay-offs for third party loans. Processed the pay-offs for the sale of a loan to another mortgage lender. Processed agent and brokers profit and loss statements. Customer Care Representative Oct. 2000 to July 2002 Nextel Communications-Englewood, CO Performed lead tech support duties for help desk to mobile communication customers. Consulted telecommunication clients on selection of phone equipment and wireless phone plans. Reviewed and resolved customer account discrepancies. EDUCATION: • Six weeks of intensive training in wireless communication Oct. 2000 • Mountain State Travel Training Institute Sept. 1992 Completed extensive studies in domestic/international reservations and ticketing, geography, reference material sales, cars hotel and cruise sales. COMPUTER OPERATIONS EXPERIENCE: Microsoft Office, Microsoft Excel, Microsoft Word, QuickBooks Pro, Champion Accounting, Power Point, Lotus 123.

Companies I like:

IBM, Prologis,

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• admin assistant