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Goodridge Forde V

Leader by Example

Occupation:

Customer Service Manager

Location:

Bridgewater, MA

Education Level:

Associate

Will Relocate:

YES

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Integrity, Loyalty, Commitment, Dedication. These attributes precedes any task to which I'm assigned. I strive to be impeccable with my word, not to take things personally, never make assumptions and always give my best.

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COMPANY POSITION HELD DATES WORKED

Stop & Shop Supermarket (Confidential) 1/1999 - 5/2005
Bank of Boston (Confidential) 1/1994 - 5/1999
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SCHOOL MAJOR YEAR DEGREE

Eastern Nazarene College Business Administration 2004 Associate Degree
Northeastern University Paralegal Studies 1998 Specialist Degree
Dale Carnegie Courses, Inc. Human Relations & Effective Speaking 1988 Specialist Degree
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Highlights:

Recognition by my peers and management for my commitment and dedication to providing excellent service. Gaining the trust and dedication of my reports to providing service that exceeded the expectations of our customers. Creating partnerships with other departments to give back to our community through volunteerism. Receiving compliments from customers via letters and phone calls to senior management.

Companies I like:

Google, NBC, Proctor&Gamble, Exxon, Kraft, Nestle Waters and the State Department.

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The two major areas of responsibility where I was allowed to make the most significant impact on our organization was in hiring and scheduling. In hiring I had the opportunity to determine which individuals possessed the skill sets and personality that were best suited to meeting the needs of our business. In scheduling I had the flexibility to schedule in order to obtaining maximum productivity while delivering optimum service levels for our customers.
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