Manage Outstanding Information Technology Services

COMPANY	POSITION HELD	DATES WORKED
TEKsystems, Inc.	Mainframe Storage Analyst	6/2013 - 6/2014
IBM	Technical Services Professional Senior	1/2007 - 6/2013
AT&T Services	Team Leader	1/2001 - 1/2007
IBM Corporation	Team Leader	7/1997 - 1/2001

SCHOOL	MAJOR	YEAR	DEGREE
Wayne State University	Computer Science	1986	Bachelor Degree

Highlights:

• Led members of international team in the execution of their responsibilities. • Limited expenses without sacrificing quality. • Assigned priorities and people to projects. • Created cross-functional teams to accomplish projects. • Managed 100 complex systems nation-wide. • Ensured availability of computer systems to users who faced external customers. • Implemented automation and reduced manual effort. • Responded to customer questions. • Prevented and avoided computer system outages. • Fixed system software defects. • Changed system software without any failures. • Improved software formerly supported by a competing service provider.

Companies I like:

Ford, GM, Sears, John Deere, Quicken Loans, IBM, CSC

Customer Satisfaction
Technical Analysis
Problem Avoidance
Problem Resolution
Optimization
Process Improvement
Systems Improvement
Team Leadership
Written Communication
Verbal Communication
Motivating People
Improving Productivity
Troubleshooting
Fielding Questions
Providing IT Services
Prioritizing Work
Time Management
Disaster Recovery
Business Continuity
MVS
z/OS
Microsoft Windows
Microsoft Office
SQL
DB2
Mainframe Storage Management
DFSMS
SMS
DFSMShsm
DFSMSrmm
HSM
RMM
CA1
TMS
JCL
REXX
SAS
COBOL
ISPF
UNIX
Expense Reduction
Systems Management
People Management
Systems Monitoring
Team Building
Customer Service
Teamwork
Software Product Support
Mainframe Automation
Virtual Tape
PPRC
DR/VFI

• Leadership
• Management
• Customer Service
• Disaster Recovery
• Expense Reduction
• Teamwork
• Productivity Improvement
• Prioritizing
• Inspiring
• Motivating
• Business Continuity
• 24x7
• z/OS
• MVS
• Mainframe
• Storage
• Software
• DFSMShsm
• HSM
• DFSMSrmm
• RMM
• DFSMS
• SMS
• CA1
• TMS
• Virtual Tape
• PPRC
• DR/VFI
• DRVFI
• DB2
• SQL
• SAS
• COBOL
• Customer Satisfaction
• Technical Analysis
• Problem Avoidance
• Problem Resolution
• Optimization
• Process Improvement
• Systems Improvement
• Troubleshoot
• Information Technology
• Microsoft Office
• MS Office
• MS Windows
• Storage Management
• REXX
• ISPF
• Systems Management
• People Management
• Systems Monitoring
• Team Building
• UNIX
• Microsoft Windows

• Motivating Staff To Improved Productivity • Ensuring IT Services Alignment with Customer Success • Prioritizing Multiple Projects and Tasks • Analyzing and Improving Systems and Processes • Fielding Problems & Questions, Troubleshooting, and Developing Innovative Solutions • Enabling Disaster Recovery and Business Continuity • Leading Multiple Teams and Communicating Effectively • Operating a 7x24 OnCall Schedule • Reducing Expenses and Improving Productivity to increase ROI