Description
SUMMARY OF QUALIFICATIONS * Accomplished IT professional with year's experience providing a high level of IT support to the Federal Government (Law), Insurance, Retail (Point of sales /POS) and the Medical community. * Major accomplishment: Started a helpdesk as a team member for the US District Court so that attorneys can electronically file there documents and converted over 350 retail stores onto a Point of Sales system. * Primary strengths: Troubleshooting, Oral Communication, Multi-Tasking, Documentation/Follow-up, working under pressure and well organize. * Works extremely well with customers, company staff, management from all levels and with diffusing difficult situations. Also works extremely well as a team member in the department to accomplish the goals of the department as well as providing the highest level of customer service.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Computer Repair Technician | / - Present |
| (Confidential) | Case Management Electronic Case Filing Administrator (Data Base Administrator) | / - Present |
| (Confidential) | Help Desk Analyst | / - Present |
| (Confidential) | Agent Support Center Senior Help Desk Analyst | / - Present |
| (Confidential) | Help Desk Analyst | / - Present |
| (Confidential) | Configuration Analyst | / - Present |
Accomplishments
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