Description
Cotonou in the bank portfolio Opened consumer accounts (checking, saving and term deposit) Satisfied the customer financial need by suggesting them the bank products and services that meet their needs Built a long term relationship with customers by placing outbound phone calls to existing customers. Provided customers with information related to the bank innovative services and referred customers to the other areas of the bank. Marketing Agent/ Customer Service representative Made outbound calls to potential customers (consumer and businesses) Visited businesses and presented the bank products and services Handled a variety of customers inquires related to the bank products and services. Performed extensive research to resolve the complex customer problems.
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