Senior Director Healthcare Quality and Safety- 20+ years experience-Providence, RI

Industry:	Healthcare & Medical
Occupation:	Admissions Director
Highlights:	As Administrative Director Rhode Island Hospital •Developed a comprehensive patient safety program that encouraged safety concern reporting and analysis of safety events and near misses with aggressive action plans that elicited significant # of reports over last 3 years, TapRoot® facilitator •Developed and promoted affiliate and system-wide quality education series •Oversight of: functions related to regulatory readiness and compliance, data analysis and trending, data abstraction and process improvement for multiple specialty and core measures with > 97% audit results, Agency for Healthcare Research and Quality culture of safety survey administration with improved scores, safety rounding, service excellence programs, successful performance outcomes achieved, led and presented by QM staff in local and national conferences, facilitated related performance improvement teams, medical staff committees, etc. •Received grant award for patient safety education to decrease alarm fatigue •Facilitated and co-led multidisciplinary efforts related to value based purchasing indicators that demonstrated significant improvement (University Healthsystem Consortium Quality and Accountability Study Ranking from 71 to 36 for 2013) •Developed and promoted with graduate medical education director quality and safety curriculum/opportunities for graduate medical school students As Quality Director Newport Hospital additionally: •Coordinated and directed hospital regulatory compliance education and audit programs (Joint Commission, DNV, CMS) •Directed and achieved with stroke team Joint Commission Primary Stroke Center Certification 2010. •Awarded Hospital Leader of the Year Award 2006 •Led teams demonstrating significant improvement in numerous quality and safety activities, won the Lifespan FAIN Award 2004 (Deep Vein Thrombosis guideline work), State Peer Review Organization Award for Excellence and Innovation in Healthcare 2005 & 2007, multiple VHA leadership awards for the hospital (core measures) As Supervisor Quality Improvement Directed quality improvement program, implementation of award winning health and customer services studies and interventions, disease management program assessment, oversight of delegated providers, quality of care and service trending, regulatory compliance, process improvement, contract compliance, collaborative external research, led initial and subsequent National Commission on Quality Assurance accreditation for health plan, Health Employer Data Information Set (HEDIS) reporting, health promotion/work site wellness, peer review quality of care investigations, developed network health care facility credentialing program, and facilitated multiple performance improvement committees. •Authored a poster abstract “Improving Medicare Immunization Rates in an HMO” which was selected for presentation at the National Association for Health Care Quality Conference, San Diego, 1998. •Led a team which authored and managed a service improvement initiative that was selected from over 1100 studies nationwide by NCQA for inclusion in the printing of its benchmark manual “Quality Profiles” 2000.
Ideal Companies:	CVS CAREMARK, Hospitals, HCA, CareNew England, UnitedHealth Care
Education level:	Master
Will Relocate:	Yes

Direct oversight of the Quality Management, Case management-Social work, Infections Control, Patient Experience, and Patient Liaison departments, Primary responsibilities include facilitation of process improvement teams or interventions, peer review, regulatory assessment and compliance and interpretation, focused on patient safety and reliability, reducing error in health care. Direct Review, educations, accurate collection and analysis of health care data (core measures, HEDIS, specialty databases work with medical staff and others to improve care, service resulting in optimal patient outcomes. in addition work on interventions to improve patient wellness and engagement in preventive practices to maintain health.

4/2011 - 5/2014

Rhode Island Hospital

Director / VP

• Direct Quality management, patient experience and patient liaison departments

10/2003 - 4/2011

Newport Hospital

Director / VP

• Oversight and direction of Quality management, Infection control, case management and social work departments and plans

Type	Name/Title	URL	Description
Book	Joint Commission	http://www.jointcommission.org	accreditation information and resources
Book	American College of Healthcare Executives	http://www.ache.org	Magazine for healthcare leaders
Website	VHA	http://www.VHA.com	PI and process improvement reference
Website	IHI	http://www.IHI.org	premier quality improvement and safety resource
Website	ECRI	http://www.ecri.org	risk management patient safety site
Website	wall street journal	http://www.wsj.com	Global references for business and healthcare
Website	AHA	http://www.American hospital association.org	National news related to business and hospitals
Website	National Association Health Care Quality	http://www.nahq.org	provides professional insight, hot topics

Performance Improvement, Patient Safety, Patient Experience, Data analysis, Facilitate project teams, Healthcare regulation expertice, Medical staff peer review, Physician engagement, System integration, Accreditation expert(DNV, TJC, CMS, NCQA), Root Cause Analysis, Taproot facilitator, Patient Engagement, Health and Wellness, Community Outreach