Summary of Qualifications * Higher Level support technician with experience helping program managers to resolve problems. * Consistently promoted to positions of greater responsibility for exceeding performance goals. * Nearly seven years of valuable, hands-on management experience as a Level II support technician. * Excellent listening, verbal communication and interpersonal skills, building and fostering relationships with client and colleagues in a fast-paced setting.

Highlights:

• microsoft
• help desk
• customer service
• attention to detail
• Management
• Microsoft Windows 7
• Windows 7
• Microsoft Outlook
• Policies and Procedures
• Desktop Computer