I am currently a Customer Service Manager with extensive experience developing and managing people and resources. I

I am currently a Customer Service Manager with extensive experience developing and managing people and resources. I have worked for a fortune 500 company and medium enterprise businesses. I manage using an open door policy with focus on positive position to build trust and engage employees. The customer is the key to success which I accomplish by avoiding/fixing broken promises. I am proactive vs. reactive to control the controllable. I drive a culture that is focused on the customer. I achieve high transactional customer survey results by engaging employees to focus on the customer’s experience. I have earned reputation for tenacious follow through and personal commitment to excellence. During the last 14 years, I have delivered results improving the customer’s experience that meet or exceed the quality expectations. I have excellent communications skills that help to establish an open and motivational environment for my team. I successfully communicate ideas and recommendations to the representatives, peers, and the leadership team. I have exceptional time management, multi-tasking, and problem solving skills that deliver results. The Customer Service Manager position is my career goals. I have completed my 4 year degree in Technical Management with DeVry University.

Branch Manager - Sales