Highly accomplished Quality Assurance professional with hands-on experience in product validation and development, specifically within the entertainment industry. Effectively perform root-cause analysis and product qualification under strict requirements. Repeated success developing and conducting protocols, validations, and evaluations necessary to support quality control objectives. Talent for leading quality teams and offering critical support in analysis, data collection, corrective action recommendation, and product qualification.

COMPANY	POSITION HELD	DATES WORKED
I-play	(Confidential)	3/2005 - 8/2006
Eidos Interactive	(Confidential)	7/1996 - 2/2005

SCHOOL	MAJOR	YEAR	DEGREE
Iowa Public Education	general	1977	High School/GED Degree

Highlights:

** Contributing Writer – “Game Design: Secrets of the Sages” © 1999, published by Macmillan Digital Publishing USA ISBN: 1-57595-257-2

Companies I like:

Sony, Sega, Eidos, Eltronic Arts

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer
• Games

** Increased overall success rate of product through hardware quality assurance acceptance. ** Developed standardized practices at all sites, which resulted in processes that ensured 90% compliance with first party standards during past fiscal year. ** Initiated processes that ensured full use of available resources, facilitating an overall improvement of productivity levels throughout QA operations. ** Designed and executed employee work standards; produced detailed ‘Bug Writing Guide.’ ** Reduced employee turnover rate by providing a challenging and stimulating work environment; empowered future leaders to grow within the company. ** Developed effective automated support systems, which effectively handled high volume of calls, email and web consumer queries. ** Addressed customer feedback and inquiries, ensuring customer satisfaction through attention to detail and quality service.