Executive role (VP, CIO or Executive Director) managing multiple global outsourced IT services, or manage the entire Internal IT organization. Divisional Unit Head- Managing multiple IT outsourced service delivery and support, large accounts. Accountable for assurance of operational excellence in service delivery execution and CSAT to achieve Customer�s annual business and IT objectives. Be the CTO/CIO technology strategist and advisor to XOs/Business leaders. Seasoned leader managing diverse Technology portfolios of Infrastructure, Application and End User Computing outsourced customers with annual P&L gross $110Mn and accounts from $15Mn to $75Mn. Expertise in IT management strategies, growth and driving new business throughout the portfolios, Experience in managing the transition and handover of large Corp initiative to service delivery. Expertise in transformation of traditional IT organization to Next Gen technology, highly cloud and IoT centric with substantial business improvement. Significant knowledge of IT optimization, automation, shared services, sourcing and vendor management. Strategic thinker with focus on the client�s future business plans and transformation to Digital and IoT ecosystem. Creative, transformational, results-driven technology executive with a proven track record of inspiring innovation and being a change agent to technology driven organizations. Leader with strong operations experience running and maintaining large global infrastructure, enterprise applications, security, supply chain operation and communications environments. Expertise in integration of technologies and processes to enable business and create values for consumer. Highly experience in ITSM, automation, tool consolidation, lean solutions that eliminate waste, organization transformation and optimization to maximize consumer value, and drive profitable business growth. Expertise in establishment of Service Management maturity model, a formal process governance model and Architecture Reference Model. Experience in building IT as a Service and Operation Excellence. �A Talent Magnet� and collaborative leader with a strong IT consulting background and deep experience building talented, high-performance teams that accomplish amazing things. Leverages strong business acumen, deep technology expertise, a passion for innovation, and in being a trusted advisor to his clients to create and implement compelling business ideas and strategies. Extensive global experience in South Korea, China, Mexico, Germany, Canada, and India with industry work experience in retails, manufacturing and financial sectors.

Highlights:

• Operation Services Delivery
• Infrastructure Services
• Global Infrastructure Delivery
• Strategic and Tactical
• Business Development
• Data Center Call Centers Management
• Shared and Managed Services
• ITIL, PCI, Virtual, Cloud
• Global, Account, Client, Delivery, Services, support, Profit, loss, IT, information technology, infrastructure, application, Help desk, Managed Services, Shared Services, Contract management, SLA, OLA, KPI, resource management, Data Center, ITIL
• global
• Client
• Service Delivery
• Service Support
• Service provider
• Profit
• Infrastructure service support
• application service support
• ITIL
• Shared Services
• Managed Services
• Contract Management
• SLA
• OLA
• Director of Services
• DIrector of service delivery
• VP of Service Delivery
• outsource
• Support Center