Conscientious, insightful, responsive Customer Service management professional with extensive experience in credit, collections, document control and records management focusing on building teams, leading cross-site, cross-functional projects. Passionate about high quality, support service, customer satisfaction and process improvement. Experienced Operations Manager with focus on Credit, Collections, Customer Service, Telemarketing, Fraud, Patient Accounts, Litigation Collections, Records and Document Control including a mid-level positions.

Highlights:

• Baltimore, MD
• Collection Manager
• Accounts Receivable
• Records Management
• Customer Service Management
• Document Management