Customer Service - 20 years Experience - Greater San Francisco

Karen Sanders Steffy Danville, CA 925-586-0999 Overview Whiz at marketing and executing every event to perfection. I easily adapt to change and manage multiple tasks simultaneously. Detail oriented person proficient at utilizing internal and external resources to complete any project with optimum results. 100% customer satisfaction guaranteed. *Quality Relationship Builder * Get It Done Attitude* Confident and Likable New York Life Insurance Company Executive Recruiting Director - 2013 - Present Responsible for recruiting quality professional candidates • Prescreen candidates for career opportunity, conduct face to face interviews. • Collaborate with executive management during the final stage of the recruiting process. • Coordinate events for people in employment transition, job fairs, and social media workshops. • Founder of a Professional Business Women’s Networking Group, 8 chartered members. Product Specialist - National Call Center - 1991-2013 Reponsible for supporting over 8,000 sales agents in all 50 states with technical product knowledge of the company’s extensive product line.Responsibilities included, case design, accommodation requestsand underwriting. • Handled inbound product related questions and developed sales presentations for agents and managers, resulting in improved sales process efficiencies. • Coordinated numerous national workshops focusing on product and sales, touching over 2,200 agents per event. Achieved the goal of4% increase in case rate production. • Fostered strong professional working relations with top producers as the “go to person”that consistently provided an accurate and timely response to the most complex issues. • Consistently rated as top performer. • Mentored junior product specialists, resulting in improved performance and increased customer satisfaction. Sales Development Manager - 1983-1991 Coordination of the sales and training program educating 250 sales agents in the largest premium producing office within the company. Implemented and facilitated training agendas, for agents and management . • Created a claims process that retained $400,000 in premiums within the first quarter implemented. • Managed and coordinated training program consisting of 250 agents, 14 managers. Recommended appropriate agenda and curriculum for both sectors. • Identified new markets in Disability Income Insurance, selected target market agents and delivered training that increased sales by over 200%. Recognized nationally for this increase. • Created and implemented a process to integrate multiple cultures within the organization through seminars, community events and social gatherings, resulting in a more cohesive work environment. • Selected for a Company Sponsored Mentoring Training Program resulting in proven leadership qualities. Education Bachelor of Science, Ohio State University Financial Industry Regulatory Authority (FINRA)Securities License 6, 22 and 63. Up to date on standard industry software knowledge.

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