Description
Summary of Qualifications Award-winning, analytical troubleshooter and problem solver with record of success designing, implementing and manipulating databases. Proficient in MS Access, PowerPoint, Excel: Pivot Tables, Vlookup, Macros, If Function etc. SQL: Creating queries, creating objects like stored procedures, indexes, views, triggers etc Experience in finance & technical/customer information support: collecting data, analyzing them, resolving problems and reconciling accounts. Creating reports. Analyzing and fixing software and pagers through proprietary software (McBell) and retained customers by providing exceptional specialized service, Strong knowledge in SSIS, SSRS & SSAS: ETL, Creating Data Warehouses, Cubes, analyzing and creating reports Sabbatical Updated SQL (T-SQL programming & SQL server 2012 business intelligence application developer) and MS Office (Microsoft Office Specialist 2010) skills 2013 - 2014 * Working as medical interpreter (on call/contractor basis) working Global Operations & Technology division Bank of America Malden MA 02148 3/2006-3/2013 Researched errors in customers' out-of-balance deposits balanced transactions prepared and created General Ledger tickets. Provided assistance with administrative and operations support using PowerPoint Excel BOSS (LAN) IDS (WAN) & SQL (3+yrs). Collected data analyzed resolved from one dollar to over million dollars problems & Reconciled accounts. Created reports. Received awards for team work and customer satisfaction.
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