Highly motivated and results-oriented professional possessing superior leadership, communication and organizational skills. A versatile and dynamic problem solver that identifies and resolves challenges effectively and efficiently. Strong ability to work individually or as part of a team to complete multiple, concurrent assignments in a timely and professional manner. Skilled in all areas of customer service, account management, research and operational and business development. Enthusiastically works well within diverse and fast-paced environments by employing outstanding multi-tasking abilities. Proven track record of achieving desired business goals by building strong relationships with both internal and external customers.

COMPANY	POSITION HELD	DATES WORKED
Blue Cross Blue Shield of NC	(Confidential)	12/2002 - 1/2007

SCHOOL	MAJOR	YEAR	DEGREE
Pfeiffer University	Business Administration	2007	Master Degree

Highlights:

15+ years call center type 70 wpm alpha numeric data entry 14,500 keystrokes per hour

Companies I like:

Blue Cross Blue Shield GMAC Insurance Gentiva Health

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• call center
• collections
• account management
• health care insurance mentor
• auto insurance adjuster
• health insurance call center representative

? Provide cross-functional support for all operational functions (which may include one-on-one training, auditing, and root cause analysis). ? Manages daily workflow to meet deadlines. ? Handles appeals and grievances initiated within Commercial Operations. ? Identifies quality assurance and training needs and reports needs to appropriate manager within business unit.