Personable and motivated professional, with over 12 years of experience within a business setting, who is committed o developing excellent client relations. An ambitious employee who is seeking a full time position with a progressive company that offers opportunities for growth and advancement.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	6/2006 - Present
Verispan	(Confidential)	2/1998 - 4/2004
Thomas Jefferson University	(Confidential)	9/1995 - 2/1998

SCHOOL	MAJOR	YEAR	DEGREE
American Business Institute	Word Processing Specialist	1987	Trade School Degree
Maury High School	General Studies	1983	High School/GED Degree

Highlights:

State of Delaware Division of Child Mental Health - Wilmington, DE June 2006 to Present Medical Records Technician •Compile client medical records for providers and court officials •Prepare medical records for storage in archives. •Insure that client confidentiality is maintained by securing all medical records. •Input client information for admission, discharge, and treatment plans into computer. •Examine records to confirm that all forms are complete, accurate and in compliance with regulations. •Gather and release information to appropriate people and agencies according to regulations. Randstad Staffing Services (JP Morgan Chase) - Wilmington, DE 2005 to 2006 Client Information Specialist •Provide detailed and timely notifications of the completion of maintenance functions to Private Banking colleagues. •Enter account information for all private banking customers into the company’s computer banking system. •Execute all account maintenance functions for Private Banking clients utilizing banking systems. •Assist with numerous Client Services tasks and projects. Verispan - Horsham, PA 1998 to 2004 Client Service Representative •Abstract, identify, and compile coded medical terminology, using standard classification system. •Consult pharmaceutical representatives and doctors to request missing client information. •Prepare medical correspondence for proper data entry, provide quality verification for monthly reports. •Create medical documents requested by doctors concerning the development of Non-FDA approved drugs. •Offer excellent customer service during daily operations, troubleshoot and resolve all consumer issues. •Record all consumer information from Business Reply Cards concerning various drug rebate programs. Thomas Jefferson University - Philadelphia, PA 1995 to 1998 Accounts Payable Representative •Perform exceptional customer service to patients regarding any questions and request for payment. •Work quickly to resolve any patient issues or problems. •Process payments and administer refunds as needed, post patient invoices into Accounts Payable Systems. •Receive, sort, and distribute Accounts Payable documents. •Execute all accounts payable checks & verify proper approval of all invoices.

Companies I like:

Federal Government Public Schools Pharmaceutical Companies Others

• Administrative Support
• Client Services Coordinator

•Self-motivated, reliable, able to implement decisions with little or no supervision. •Able to multi-task and meet deadlines. •Highly ethical, fair, and dedicated employee with commitment to public service. •Excellent organizational, interpersonal, and written and oral communication skills. •Proven ability to work well as a team player and quick to learn new methods and procedures. •Organized, punctual employee who is dependable and hard working.