Qualifications Summary Highly personable Front-End Customer Service Representative with over a decade of experience in customer service, sales, call-center operations, and retail management. * Talent for identifying customer needs and presenting appropriate company product and service offerings. * Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. * Assisted in the design and implementation of standard operating procedures that reduce labor costs and improve customer-satisfaction ratings. * Knowledgeable in resolving customer service issues. * Versatile in adaptation with Company initiatives, goals, and objectives.

Highlights:

• Accounting
• Sales
• Financial
• GAAP
• Generally accepted accounting principles
• Services
• Team Lead
• Retail