Description
KEY RESPONSIBILITY: • Testing of link in case customer facing link down, packet drop, errors and freezing issue in case of International / National Private Leased Lines for the various speeds from 64 kbps to 2Mb. • Operating within Tata Communications Ltd, worked in real time operations function Tele media faults management. Specifically, leased line faults received from enterprises customers to the relevant queue for action and to ensure tickets are being managed in accordance with SLA. • Responsible for fault management & troubleshooting of Ethernet/E1 leased line links of enterprises customers riding on TCL NLD/MAN media as well as different vendors media named Railtel, TTSL, Tulip, Sify, Bharti, Gemini & Reliance. • Responsible for providing remote assistance to field engineers and simultaneously coordinating local teams, such as S&D, Switch, DATA etc. to resolve the related issues. • Troubleshooting the problems with circuits riding on TCL MAN. • Troubleshooting the problem regarding VPN, leased line circuits, NPLC and IPLC circuits.