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Delores D

Senior Customer Service Supervisor - 20 years experience - Suffolk VA

Occupation:

Customer Service Supervisor

Location:

Chesapeake, VA

Education Level:

Bachelor

Will Relocate:

YES

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Experienced professional with an emphasis on leadership and management skills in all phases of health care administration – extensive health care business operations training in organizational goal development and performance enhancement. With a Bachelor’s Degree in Healthcare Business Administration, fully understand the responsibilities of positions in health care administration and the underlying connections. Work well with all levels of people in any environment. Proven ability in implementing and enhancing operational procedures to ensure maximum efficiency, productivity, and patient flow. Highly organized and detail-oriented with excellent abilities in working in operations to facilitate optimum production and team performance. Strong knowledge of health care with the ability to apply operations management principles. Excellent communication, listening, and interpersonal skills with the ability to meet and serve the health care needs of the community – especially in stressful situations.

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COMPANY POSITION HELD DATES WORKED

(Confidential) Managing Partner/Owner 5/2012 - Present
(Confidential) Various 7/1994 - Present
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SCHOOL MAJOR YEAR DEGREE

Kaplan University Healthcare Business Administration 2014 Bachelor Degree
Glassboro State College Music 1981 Some College Units Completed Degree
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Highlights:

Member: National Collegiate Honor Society Member: Professional in Who's Who of Women Entreprenuers

Companies I like:

Sentara Obici Hospital, Chesapeake Regional Medical Center, Kindred Healthcare, City of Suffolk VA

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Core Competencies: • Project Management • Risk Management • HR Management • Data Analysis • Quality Assurance • Process Improvement • Program Management • Systems Management • Leadership Expertise • Policy Development • Health Care Administration • Training and Development • Operations Management • Career Development • Coaching/Mentoring
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