Description
My objective is to find a challenging position to utilize my experience as an IT Manager with comprehensive Project Management, and Service Desk experience. Expertise in IT process improvement using Six Sigma to drive out defects, and ITIL principles to develop and maintain consistent IT service delivery. Technical manager that demonstrates the ability to think outside of the box to solve operational issues. Adept at managing multiple projects from planning to delivering objectives in a timely manner. Effective at communicating project and process improvement plans to both the service delivery team and senior management.
Accomplishments
Highlights:
Keywords
- Project Manager
- IT Operations
- Helpdesk Managerf
- Excel
- ITIL
- Six Sigma
- Director of IT
- Business Analyst
- Management
- Structured Query Language
- Forecasting
- Magic
- Microsoft SQL Server
- Networking
- Vantive
- Database
- Management
- Structured Query Language
- Forecasting
- Magic
- Microsoft SQL Server
- Networking
- Vantive
- Database
- Structured Query Language
- Management
- Microsoft SQL Server
- Networking
- Vantive
- Forecasting
- Magic
- Database
- Management
- Structured Query Language
- Forecasting
- Magic
- Microsoft SQL Server
- Networking
- Vantive
- Database
