Qualifications Skilled in the development, analysis and deployment of IT processes and procedures which standardize daily functions which ensures efficient, effective, audit ready and compliant operations. I am knowledgeable in designing and implementing end-to-end processes while keeping focus on the financial impact to the bottom line. Working with customers to identify specific needs and provide viable, tailored solutions. Applies "big picture" thinking and coordinates with diverse levels in an organization, securing project deliverables on time, within budget, and to specifications. Expertise spans: Quality Assurance Warehouse Management Vendor Management Asset Management Customer Service Internal IT Auditing Process Engineering Personnel Management IT Compliance Professional Highlights * Devised a reporting methodology to capture and categorize account issues, consolidating efforts and working with cross-functional teams to resolve problems efficiently. * Turned past Failed audit reviews into Passed audit reviews by changing processes and adding controls, all within a 5 month period. * Took over a 10-person department managing 18,000 IT hardware assets and grew the department to 23-people managing 130,000 hardware assets, plus software assets and all related vended services. * Designed a process to electronically interrogate a PC with an attached docking system, collecting PDA information for an inventory system at 10% of the original cost estimate: gained a $9M, six year contract. * Designated as the SME (Subject Matter Expert) for all IT asset management services, acting as the service delivery focal point assigned to sales, engagement and transitioning organizations.

Highlights:

• Compliance
• IBM
• Information Technology
• Quality Assurance
• Security
• SOC
• Systems Analyst
• Test