Service Delivery Manager

• Over 4 years of experience in: ~ Business Analysis ~ Project Management ~ Service Delivery Management ~ Program Management ~ IT infrastructure Management ~ Client Relationship Management ~ Escalation Management ~ UAT testing ~ Team Management • Track record of initiating other service management processes, including IT Service Continuity Management, Problem Management, and Change Management, as required to resolve the Incident • Proficient in swiftly completing up programs/ projects with competent cross-functional skills and ensuring on time deliverables within pre-set cost parameters • Distinction of being involved in creation of risk calculator which helps the competency to calculate what the priority of the change can be after filling the risk calculator • A keen strategist & thorough implementer with abilities in Program Management/ Delivery Management, focusing on maximizing customer satisfaction, process compliance and quality • Forward-focused Project Manager with skills in providing cross functional leadership, communication management across stakeholders • An effective communicator, proactive planner & negotiator with strong analytical, problem solving and organizational skills

Manager