Room Director

Joe L. Anderson Jr. 7508 Remoor Road Gwynn Oak, Maryland 21207 (410) 371-5571 jojrandme@gmail.com QUALIFICATIONS SUMMARY Hospitality professional with over thirteen years of Rooms Division Experience. Currently ended a 440 room renovation heading of the Front Office Department. Imposed tact and diplomacy at its best alongside guests and staff, and interacted effectively with all departments, managers and owners. Is a diligent performer who is dedicated to maintaining a corporate and or brand image. EDUCATION Pennsylvania Culinary School of Hotel Restaurant Management Pittsburgh Pennsylvania Hotel Management Degree Morgan State University Studied Business Administration Professional Experience Front Office Manager April 2013 to April 2014 Lord Baltimore Hotel 20 West Baltimore Street Baltimore, MD 21201 Heads Daily Managers Meetings. Hiring Manager. Developed Standard Operations Procedures. Actively involved in overseeing hotel renovations. Directs and train a staff of thirty. Directly oversees Front Desk, Bell staff, Valet, Concierge, and Transportation. Morning Hotel Manager on Duty. Salesman Designer Suits Nordstrom Department Store June 2012 to April 2013 Towson Town Center Front Office Manager June 2010 Jan. 2012 Baltimore Monaco Hotel 2 North Charles Street Baltimore, MD 21201 Headed Daily Managers Meetings. Hiring Manager. Scheduled staff in a manner that allows for maximum supervisory coverage. Coordinated with reservations and sales any special request for guests or clients. Maintained high standards of the Kimpton Brand Satisfied any guest requests. Developed and maintained training program for Front Office. Had the ability to handle and solve all guests’ complaints and requests in timely manner. Assistant Front Office Manager January 2006-June 2010 InterContinental Harbor Court Hotel 550 Light Street Baltimore, MD 21202 Assisted with staffing schedules in a manner that allowed for maximum supervisory coverage. Coordinated with reservations and sales any special request for guests or clients. Maintained high standards or guest hospitality. Satisfied any guest requests. Developed and maintained training program for Front Office. Had the ability to handle and solve guest complaints. Performed all reasonable job requests assigned by management. Was directly responsible for PM Bell, Door, Valet and PBX staff. Maintained financial accountability. Developed working relationship with area hotels. Guest Services PM Manager October 2002 – January 2006 Harbor Court Hotel Baltimore, MD Assumed control of the functioning of the entire Front Office Department. Has the authority to administer Hotel policy with respect to emergency procedures, complaints, and general conflicts of interest. Was directly responsible for the daily operations of the Front Desk, Concierge Staff and the execution of all daily activities as described in the Front Office Manual. Contributed and implemented, and documented all administrative responsibilities on a consistent, professional level. Understood and enforced all quality standards and guest needs with respect to service and consideration. Was indirectly responsible for the daily operations of the Bell, Door, Valet and PBX staff. Housekeeping, Supervisor June 2001 to October 2002 Harbor Court Hotel Baltimore, MD Trained, coordinated work assignments for staff daily. Held daily line-up. Prepared work schedules and payroll for staff. Work directly with Rooms Divisions. Held daily meetings with staff. Externship: Harbor Court Hotel December 2000-June 2001 Professional Reference: Mr. Michael Damion Ms. Charlotte Holtmann General Manager at Stonebridge 202-306-6594 Director of Rooms Division 404 452-4343 Companies 202-306-6594 Intercontinental Time square Mr. Paul Masai Mr. John Stowell General Manager of Brexton Hotel 443-739-1402 Director of Sales and Marketing Crown Plaza 843-338-5110

Room Director