Description
PROFESSIONAL SUMMARY: * Experienced, motivated and results-oriented Business and IT Professional with more than 20 years of proven achievements in Project and Program Management, Business Systems Analysis, Information Technology and Systems Management involving Infrastructure Management, Resiliency, Data Warehouse Management, Process Analysis and Design. Adept at providing Business and IT services and solutions as well as developing new processes through continuous service improvement, defect resolution and enhancement solutions. Recognized for keen attention to detail. Able to manage multiple projects utilizing PMBOK, Critical Chain Project Management, CMMI, COBIT, Agile and Lean Six Sigma Standards. Proficient in directing diverse teams across organizational and international boundaries to achieve and exceed business objectives. Skillful Communicator competent in forging partnerships with internal and client teams. Proven expertise in: Strategic/Tactical Project Planning/Management, Business continuity planning, IT service continuity planning and implementation, Business Process Design, Process Improvement, authoring and implementing IT enterprise standards, policies and procedures in compliance with ITIL best practices. Effectively estimate, plan, schedule, monitor, evaluate, document and direct projects to ensure thorough implementation of innovative solutions. Defined and utilized Change Management processes and metrics based on key performance indicators. Ensured alignment with Sarbanes-Oxley Act general (SOX) controls, Gramm-Leach-Bliley (GLBA) act and Office of the Comptroller of the Currency (OCC) Audit guidelines. Successful in assessing new technical challenges and finding solutions to meet diverse needs of customers possess a broad range of experience in working with internal and external service providers to improve and implement process models and metrics to present measurable improvement. Expert use of MS Project (IE: Maintenance, Tracking, Milestone definition, creating Gant and Work Break-down charts, dependency analysis, risk analysis, reporting of work effort as needed).
Accomplishments
Highlights:
Keywords
