Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills in alignment with the organizations vision.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	Network Administrator/Instructor	5/2010 - Present
Realty Group of New England	Network/Desktop Support Consultant	4/2009 - 5/2010
IBM	IGS Web Hosting Problem & Change Manager	11/2001 - 3/2009
Kuehne + Nagel North America	Lead Client Services Analyst	12/1998 - 11/2001

SCHOOL	MAJOR	YEAR	DEGREE
Computer Technology Industry Association	Network+		Certification Degree
LEAN Methodology	LEAN Methodology Training		Certification Degree
Connecticut Computer Service	A+ Training Course		Certification Degree

TYPE	TITLE	URL	DESCRIPTION
Magazine	Wired	media url	Information Technology publication.
Website	IT Pro Portal	media url	Technology articles.

Highlights:

A+ Certification NETWORK + Certification LEAN Methodology Certification Foundations of Leadership Certified

Companies I like:

Yale University, Pratt & Whitney, Albertus Magnus, University of Connecticut

Active Listener
Analytically Minded
Articulate Thoughts in a Clear and Concise Manner
Conflict Management
Coach and Professionally Develop Staff
Build and Maintain Hardware and Software Budgets
Evangelize IT Best Practices
Highly Organized
Manage Teams Workload
Operations Management
Quickly Learn New Technologies
Solve Problems Systematically and Effectively
Work Well Under High Stress and High Demand
Strong Sense of Ownership, Urgency, and Drive
Windows Experience
Previous Experience in a Customer Based Environment
Interact With a Wide Range of Customers and Technical Issues
Familiar with Support Ticket, Call Center, and Knowledgebase Systems
Extensive PC Experience
Confident Delivering Training Sessions
Basic Scripting and Programming Experience

• Windows 7
• Windows 8.1
• MS Server 2008
• MS Server 2012
• Windows 10
• MS Office 2007
• MS Office 365
• MS Office 2013
• Active Directory
• Linux
• VM Ware Workstation
• MS Office 2010
• Trainer\Instructor

Implements, upgrades and maintains the firm’s LAN infrastructure including switches, routers, firewalls and servers. Evaluates and recommends technical solutions based on requirements, with a clear understanding of the firm’s business needs. Plan and execute preventative maintenance and lifecycle management to ensure systems are appropriately managed and secure. Manage incidents and requests within established service level agreements and ensuring continuous improvement of the services offered. Provide technical leadership and guidance to the team, setting strategy and analyzing new technologies and building business cases for adoption.