A result-driven leader with 18 years’ experience and a proven track record of creating and adding value through leading management teams and managing business operations in the customer service industry. Dedicated to the pursuit of excellence, I have achieved success in four key areas: (1) providing organizational structure to manage change and allocate resources, (2) planning and prioritizing business strategies to achieve objectives, (3) pro-active and direct approach to analyzing and solving problems, (4) providing leadership and training to management teams to sustain growth and improving organizational efficiency and effectiveness. I have demonstrated the ability to achieve organizational goals within budget and on time. Extensive skills have been developed and demonstrated in the building of relationships with internal and external stakeholders to develop and implement a strategic business plan to successfully achieve the goals and objectives for an organization. I have gained experience with the development and successful launch of start-up organizations in both the not-for-profit and for profit area.

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