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CAREER SUMMARY METRON INTEGRATED HEALTH SYSTEM, Grand Rapids, Michigan May 2009 - Present One of the largest West Michigan providers of basic and skilled nursing, therapy, and dementia care. Community Relations Coordinator Dec 2010 - Present Achieve Daily Census plans by developing and enhancing business relationships with Physicians, Hospital Administrators and Nursing Directors in local communities regarding sub-acute, rehabilitation and long-term care services. Identify key referral sources through collaboration with local Chambers of Commerce, hospital discharge planners, social workers and clinical case managers leveraging All Scripts software. Provide prospective patient and patient families with appropriate information and assistance in choosing nursing facility. Manage all territory sales and marketing events including staff recruiting, designing targeted marketing materials and presenting to community audiences and support vendors. * Achieved Greenville facility's largest Quarterly Census growth within first three months of hire. * Introduced Spectrum Health "CAUTI" nursing homecare program to all Metron Facilities. * Instrumental in physician credentialing process with Michigan Pain Clinic Greenville and Heritage Pointe Cascade offices. * Under special request from the President of Spectrum Health United & Kelsey Hospital, shadow and assist in training new Spectrum Health Communications and Marketing Director. * Received Belding's 2014 Gold Star Award, recognized for making a difference within the community. Key Relationships and Affiliations * Spectrum Health Continuing Care Fuller Avenue Campus * Spectrum Health United & Kelsey Hospital * Spectrum Health United & Kelsey Hospital Foundation Board - fund raiser for Charity Ball Pulmonary Rehab program and Expansion Program for OB hospital unit * Belding Chamber of Commerce - Ambassador * Greenville Chamber of Commerce - Champion Program Ambassador * Greenville Business Network - Past President * Montcalm County Alzheimer's Association - Facilitator * Women's Action Network of Grand Rapids - Board Member * American Cancer Society fund raising campaign - Team Captain * Public School Systems of Greenville, Belding and Rockford Office Manager, Forest Hills May 2009 - Nov 2010 Hands-on management of day-to-day Business Office operations for Forest Hills, Michigan, facility. Process all resident admissions utilizing MDI computer system. Administer and report daily Facility Census data to Executive Management. Manage all local Accounts Receivable and Collections. Interact with Metron residents and residents' families in relation to insurance, billing and Resident Trust Fund account. Manage all cash balancing and daily bank deposits, including corporate accounts. PORTER HILLS HOME CARE, Grand Rapids, Michigan Nov 2007 - Apr 2009 Case Coordinator Assistant -Home Care Division Maria Robertson resume Page 2 Nursing and Therapy staff scheduler for home-care client visits. Administered all payroll documentation for a staff of 15 Registered Nurses, including daily use of "Health MedX" database, PC-based logs and voice/messaging tools. Auditor of physicians' orders for frequency and completeness of clinical duties, as well as home-care client charts for Medicare compliance. Accountable for home-care clients' Bill/Hold/Release process. Assist in telephone/reception coverage. Reported to the Clinical Manager. * Assisted in the design of a software program that reduced Audit time by 50%.
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