Summary Senior Operations Leader / Process Optimization Expert with a track record of streamlining processes and increasing revenue. A hands on executive with over 24 years mortgage servicing experience recognized for building exceptional teams, strategic cross-functional partnerships, creating efficiencies and leveraging talent resulting in positive impact to the bottom line. Key Strengths & Capabilities ( Mortgage Servicing Industry Expertise ( Six Sigma Black Belt Certified ( Individual & Team Goal-Setting ( Project Management ( Client Relations Development/Management ( Budgeting & P/L Responsibility ( Production & Operations Infrastructure ( Employee Performance Management ( Executive Financial/Operations Presentations ( Strategic Planning & Corporate Goals ( Vendor & Contractor Management ( Training & Development Resources

Highlights:

• Process Improvements
• Management
• Audit
• Litigation
• Vendor Management
• Appraisals
• Billing
• Call Center
• Filing
• Forecast