Description
ACCOMPLISHMENTS & ACHIEVEMENTS ( Led a $1.2B credit and collections department at Niche Media ( Turned $33M of dead receivables into positive cash flow of $15M by selling off outstanding accounts to debt buyers ( Created and developed the credit and collections manual for 1-800-Flowers and bloom.net ( Managed portfolios totaling in excess of $2B SUMMARY OF QUALIFICATIONS Credit & Collections Expertise * Proficient in all areas of credit and collections within the publishing, finance/banking and real estate industries * Spearheaded the development of successful credit strategies, enhancing cash flow and facilitating growth * Directed all aspects of accounts receivable, managing claims, charge backs, collections and charge-offs, recoveries and write-offs * Adept at conducting in-depth financial analysis, investigating and determining clients' credit worthiness * Reconciled client accounts and followed up on delinquent accounts to ensure receipt of payments on outstanding receivables * Performed stringent collections procedures, coordinating payment schedules and successfully collecting on past due funds * Experienced at negotiating payment agreements and terms with both domestic and international clientele * Introduced and implemented a more efficient computerized collections system, gainfully reducing D.S.O. * Developed an expertise in lien laws, preparing cases for court and representing the company in minor civil proceedings * Established and implemented policies and procedures manuals in efforts to minimize risk and facilitate business development * Coordinated weekly/monthly financial meetings, generating credit & collections and risk analysis reports for upper-management * Capable of utilizing analytical tools to examine report findings in efforts to improve financial systems and strategies Employee Management Abilities * Oversaw day-to-day staff activities, supervising employees to ensure compliance with policies and procedures * Skilled at prioritizing pending issues of day to day activities for staff and determined agenda to be executed * Managed employee schedules, delegated daily assignments and oversaw the fulfillment of special projects * Identified training needs and initiated team building activities to improve staff efficiency Client Service Skills * Managed heavy call volumes handled client inquiries and disputes, resolving all issues and discrepancies efficiently and promptly * Expert at providing comfortable and spirited atmospheres, focusing on providing high quality service * Possess a comprehensive understanding of services offered with the ability to match them to each client requirements * Skilled at developing problem solving techniques to help resolve\ discrepancies and provide effective solutions * Competent at evaluating and responding immediately to issues to maintain smooth, efficient working atmospheres * Possess comprehensive experience for working efficiently in high-activity, high-demand environments GARY B. STERN PAGE 2
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