Business Analyst

Industry:	Management & Business
Occupation:	Administrative Services Manager
Ideal Companies:	Capital One, Bank of America, Fannie Mar, Microfocus, Microsoft
Education level:	Bachelor
Will Relocate:	Yes

•Assist in the research of remittance discrepancies and responsible for distribution and verification of account information to the customer •Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives •Aligned and lead functional groups to ensure timely launches were executed •Lead password reset project for all our West Coast business partners •Support customer setup activities in the OIDM and OIM systems •Responsible for initiating remittances and participate in annual contract amendments, prepare management reports for billing and process ad-hoc requests

12/2013 - 5/2014

Freddie Mac

Individual Contributor

• •Assist in the research of remittance discrepancies and responsible for distribution and verification of account information to the customer •Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives •Aligned and lead functional groups to ensure timely launches were executed •Lead password reset project for all our West Coast business partners •Support customer setup activities in the OIDM and OIM systems •Responsible for initiating remittances and participate in annual contract amendments, prepare management reports for billing and process ad-hoc requests

8/2012 - 10/2013

Bank of America

Individual Contributor

• •Project Manager lead for consumer loans in the East Coast markets •Analyze financial information including operating statements and net worth statements to determine appropriate loan size, terms, and pricing. •Investigate credit ratings with credit bureaus and reporting agencies. •Review various reports including appraisals, environmental documentation, and engineering reports to determine compliance with investor requirements. •Collaborate with internal customers and business partners to identify, prioritize, and implement improvements to the existing data collection and analysis

1/2012 - 7/2012

JPMorgan Chase

Individual Contributor

• •Maintained 95% quality score during employment and created tracking system to obtain quality scores for entire project team •Develops problem solutions by describing requirements in a work-flowchart and diagrams. •Evaluated and managed multiple reporting tools for monthly project updates •Generate detailed weekly status reports and final summary reports within project timelines in order to provide managers with information essential to each project’s success

7/2011 - 1/2012

Verizon Wireless

Individual Contributor

• •Maintains quality service by establishing and enforcing organization standards. •Analyzed customer trends and data in order to better support customers Maintains systems by researching and resolving problems; maintaining system integrity and security •Evaluated and reported key operational metrics to various internal users, such as department heads, top executives and segment managers •Met monthly quota for product sales to become lead seller on site •Prepared customers to use system by conducting training. .

2011

Bachelor Degree

Michigan State University

• Human Resources & Society

Skill	Rating
Analytical skills, Critical Thinking skills, Leadership skills
Proficient in Microsoft Excel, Powerpoint, Word and Outlook, Sharepoint, Project management experience

Business Analyst, Excel, Sharepoint, Project Management, Analyst