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Tracy H

Former Writing teacher--20 years of professional, academic, and customer service experience

Occupation:

English Language & Literature Teacher

Location:

Portland, OR

Education Level:

Master

Will Relocate:

YES

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Former high school Language Arts and Writing teacher with customer relations, sales, and office administration experience seeking a challenging and rewarding part/full time position in a business or professional setting. I'm interested in utilizing my professional, academic, and customer service experiences to increase productivity, motivation, and sales in an atmosphere reflecting teamwork and goal setting. SELECT SKILLS AND EXPERIENCE * Professional, organized, and efficient customer service in all interactions (retail, office, and academic) * Proficient writer and editor-report-writing, correspondence, and presentations before staff and students * Supervision, instruction, motivation and assessment of classes of up to 50 individuals * Utilized current technology in presentation of challenging, engaging, and relevant information and skills * Researched, developed, modified and aligned curriculum with current information and state mandates * Team collaboration and planning regarding proficiencies, personal growth, and goal setting * Designed evaluations, assessments, and competency testing for instructional units * Maintained accurate assessments and progress records for up to 250 individuals a year * Calculated and reported evaluations/feedback to those concerned (students, parents, employees) * Helped design curriculum, schedule, and then, run a school program assisting credit deficient students * Site-based lead mentor of new hires, providing additional support for each throughout the school year * Mentored/trained student teachers completing their internships to earn Masters' degrees * Developed and presented workshop training materials for staff development and professional training * Supervised student-council leadership and organized and monitored school - fund-raising activities * Implemented a creative employee motivational program to increase sales and productivity * Maintained multiple phone lines for scheduling purposes * Bookkeeping, payroll, inventory, weekly scheduling, purchase orders, 10-key by touch * Provided effective office support to management teams in both service and retail industries * Participated in 3 years of administrative training * Experience with Microsoft Office, word-processing, spreadsheets, Internet and email applications, Excel, Keynote, Research Methodology, PowerPoint Presentations, Document Imagers, QuickBooks, Overheads, E-SIS, and E-Access, and Projectors EMPLOYENT HISTORY * Beaverton School District-(Language Arts high school teacher, new teacher mentor) 1997 - 2013 * Beaverton School District-(Substitute teacher) - Beaverton, OR 1996 - 1997 * La Casa Real (now Chevy's)-office administration, bookkeeper, server-Hillsboro, OR 1992 - 1995 * Systran Financial Services (relocated)-data entry, filing, collections-Tigard, OR 1995 * Pet World (now closed)-retail, customer service, animal care, clean up-Beaverton, OR 1993 - 1994 * Food Connection (now Safeway)-office administration, bookkeeper, checker-Aloha, OR 1989 - 1992

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