Innovative, creative problem solver, who has used computer programming, networking, and administration, to improve processes in existing roles and is looking to obtain a position to use these skills on a full time basis.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/2004 - Present
Sitel Corporation	(Confidential)	3/2003 - 5/2004
Weightman Middle School	(Confidential)	8/1999 - 7/2002
JCPenney Credit	(Confidential)	7/1998 - 3/2003

SCHOOL	MAJOR	YEAR	DEGREE
Hillsborough Community College	Information Technology	1998	Specialist Degree
St Leo College	Information Technology	1997	Specialist Degree
Louisiana State University	French and History	1996	Bachelor Degree

TYPE	TITLE	URL	DESCRIPTION
Website	Wikipedia	media url	This site is familiar to most due to its popularity. I participate as an editor, and enjoy being part of the community and take pride in ensuring a free, open, comprehensive and accurate site.
Website	Linux Today	media url	Computer industry news as it relates to Linux. I also participate in our local Linux group in Tampa.

Highlights:

Use of skills in Miscrosoft Access, Microsoft Excel, Visual Basic, SQL, JavaScript, Zope, Plone, Python, etc to identify and make improvements to processes at multiple employers.

Companies I like:

I'm just not sure on this one.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Business Analyst
• Programmer

By initiating several projects to develop macros expediting end user system use, I was able to save my current employer significant personnel resources and provide better customer service. The most recent of these is automation of response to email inquiries from customers using Microsoft Outlook and Visual Basic resulting in a 25% increase in productivity. My main responsibility in my current role is to assist front line representatives with navigation of multiple computer systems and extensive product knowledge on personal lines property and casualty insurance. The advice and direction given directly affects our customers and the image of the company as a whole.