Agressive and long term leadership in customer service,fast pace,high volume,personal interaction with individuals daily.Highly dependable.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	11/1989 - Present

SCHOOL	MAJOR	YEAR	DEGREE
LITTLE MIAMI	CHILD CARE	1980	Trade School Degree

Highlights:

17 yrs.Customer service mgr. Highly dependable. Strong leadership. Agressive. Professional. Manage groups of 30-50 people. Shows sense of urgency. Customer service solution.

Companies I like:

Proctor and Gamble, General Electric, GMAC, ETHICON, American Greetings.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Business Solution

Customer service manager over 40-50 associates including schedules,handling customer issues and services.Involved with community services as the coordinator and grants applications.