IT Manager and Business Process Engineer

Successful executive with process, technology, management, and consulting expertise. Global experience in service center design and management, operationalizing strategies, improving business processes, changing organizations’ focus, creating customer relationship management strategies, and leading full life cycle system implementations. Strengths include crafting and implementing optimizing strategies that are founded on a decisive understanding of customer needs and an organization’s external business environment and internal structures and processes. Apply problem-solving and team building experience to assure successful implementations that meet revenue targets, correct struggling projects, and revitalize business units. Clients include staffing/recruiting, financial information, consumer packaged goods, telecommunications, and automotive firms with offices in Europe, Japan, India, and US. Fluent in Japanese.

Program Manager