Description
PROFILE * Competent, diligent & result oriented professional, offering around 9 years of exposure across Hotel Operations, Front Office Management, Hospitality Management, Business Development, Facility Management and Liaison & Coordination. Last worked as a Front Office Manager with The Woods Manor, Kerala. * Natural flair for building relations, customer service & proven abilities in achieving optimum level of customer satisfaction. Adept at attaining service deliverables and experienced in team management & improvement in efficiency of operations * Dexterity in formulating & implementing Administrative plans and procedures. Diligent and resourceful professional with hands on expertise in devising measures for enhancing Operational Efficiency through effective Administration and Communication. * Adept at Customer Relationship Management implementing effective strategies for Catering & Banquet Services and accomplishment of customer's delight. * Experienced in planning, supervising and managing the entire operations including resource planning, procurement and maintenance of inventory levels for smooth functioning of all departments, excellent time management skills with proven ability to work accurately. * Proven expertise in developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit. (Data devices) B.Sc - Hotel Management and Catering Science, 2005 University of Calicut, Naipunya Institute of Management and Information Technology Intermediate, 2002 Kerala State Higher Secondary Board Matriculation, 2000 Sycon (Date Mate) Hot Soft Hot Suit Ids
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